Phone: (+40) 232.257.525

Privacy policy


Who we are and how can you reach us?


Our website is: https://proinvest.com.ro

proinvest.com.ro is a website owned by PRO INVEST SRL, a legal entity of Romanian nationality, having its registered office in Iasi, Sos. Iași – Tomești, with serial number in the Trade Register J22-69 / 1998, unique fiscal registration code RO10150218 (hereinafter “proinvest.com.ro” or “we”). For the purposes of data protection law, we are the operator when we process your personal data.

As we are always open to hearing your views, as well as providing you with any additional information you may need regarding the processing of your data, we encourage you to contact the proinves.com.ro Data Protection Officer at resurseumane @ proinvest.com.ro or by mail or courier at Șos. Iași – Tomești, no. 79, Iași county, c.p. 700292 – with the mention: in the attention of the person in charge of proinvest.com.ro with data protection.


Privacy Policy regarding the processing of personal data


We consider ensuring the right to the protection of personal data as a fundamental commitment of proinvest.com.ro, therefore we will dedicate all necessary resources and efforts to process your data in full compliance with Regulation (EU) 2016/679 (“General Regulation on the protection of data ”or“ GDPR ”), as well as with any other applicable legislation on the territory of Romania. As one of the key principles of this legal framework is transparency, we have prepared this document to inform you of how we collect, use, transfer and protect your personal data when you interact with us in connection with your products and services. including through our website.

We reserve the right to periodically update and modify this Privacy Policy to reflect any changes in the way we process your personal data or any changes in legal requirements. In the event of any such changes, we will display the amended version of the Privacy Policy on our website, for which reason please check the contents of this Privacy Policy periodically.


What categories of personal data do we process


We generally collect your personal data directly from you, so you have control over the type of information you provide to us. By way of example, we receive information from you as follows:

When you place an order, you provide us with information such as: desired product, first and last name, delivery address, billing details, payment method, phone number, etc.

On our website we may store and collect information in cookies and similar technologies, in accordance with the Cookie Policy.

We do not collect or otherwise process sensitive data included in the General Data Protection Regulation in special categories of personal data. We also do not want to collect or process data from minors under the age of 16.


What are the purposes and grounds for data processing


We will use your personal data for the following purposes:

For the provision of proinvest.com.ro services for your benefit.

This general purpose may include, as appropriate, the following:

  • Order processing, including taking over, validating, shipping and invoicing;
  • Resolving cancellations or problems of any kind related to an order, goods or services purchased;
  • Return of products according to legal provisions;
  • Reimbursement of the value of the products according to the legal provisions;
  • Providing support services, including providing answers to your questions about your orders or amenajezi.ro goods and services.

The processing of your data for these purposes is in most cases necessary for the conclusion and execution of a contract between proinvest.com.ro and you. Also, certain processing subject to these purposes is required by applicable law, including tax and accounting law.


To improve our services.

We always want to give you the best online shopping experience. To do this, we may collect and use certain information about your Buyer’s behavior, we may invite you to complete satisfaction questionnaires subsequent to the completion of an order, or we may conduct, directly or with the help of partners, market research and research.

We base these activities on our legitimate interest in doing business, always taking care that your fundamental rights and freedoms are not affected.


For marketing

We want to keep you informed about the best deals for the products / services you are interested in. In this sense, we can send you any type of message (such as: e-mail / SMS / telephone / mobile push / webpush / etc.) Containing general and thematic information, information on products similar or complementary to those that You have purchased them, information about offers or promotions, information about products added to the “My Account / Cart” section or the “Account / Favorites” section, or you have shown interest in purchasing them, as well as other commercial communications such as research market and opinion polls, and we can display personalized recommendations on the website and in the smartphone app. To provide you with information of interest to you, we may use certain data about your buyer behavior (e.g. products viewed / added to your wishlist / purchased) to create a profile for you. We always make sure that such processing is carried out in compliance with your rights and freedoms and that the decisions made thereunder have no legal effect on you and do not affect you in a significant way.

In most cases, we base our marketing communications on your prior consent. You may change your mind and withdraw your consent at any time by:

  • Access the unsubscribe link displayed in the messages you receive from us;
  • Contact proinvest.com.ro using the contact details described above.

In certain situations, we may base our marketing activities on our legitimate interest in promoting and developing our business. In any case where we use information about you for our legitimate interest, we take care and take all necessary measures to ensure that your fundamental rights and freedoms are not affected. However, you can request us at any time, by the means described above, to stop the processing of your personal data for marketing purposes, and we will process your request.


To defend our legitimate interests

There may be situations in which we use or transmit information to protect our rights and business. These may include:

  • Measures to protect the website and users from cyber attacks:
  • Measures to prevent and detect fraudulent attempts, including the transmission of information to the competent public authorities;
  • Measures to manage various other risks.

The general basis for such processing is our legitimate interest in defending our business, and we understand that we make sure that all the measures we take guarantee a balance between our interests and your fundamental rights and freedoms.

Also, in certain cases we base the processing on legal provisions such as the obligation to ensure the protection of goods and values provided by the applicable legislation in this matter.


How long do we store your data?

As a general rule, we will store your personal data for as long as the legal framework requires.


To whom we transmit your personal data

Where applicable, we may transmit or provide access to certain personal data of yours to the following categories of recipients:

  • courier service providers;
  • payment / banking service providers;
  • insurance companies;
  • IT service providers;
  • other companies with which we can develop joint programs to offer our goods and services on the market.

If we have a legal obligation or if it is necessary to defend a legitimate interest, we may also disclose certain personal data to public authorities.

We ensure that access to your data by third parties under private law is made in accordance with the legal provisions on data protection and confidentiality of information, based on contracts concluded with them.


In which countries we transfer your personal data


We currently store and process your personal data in Romania.

However, we may transfer certain of your personal data to entities located in the European Union or outside the Union, including in countries for which the European Commission has not recognized an adequate level of protection of personal data.

We will always take steps to ensure that any international transfer of personal data is carefully managed in order to protect your rights and interests. Transfers to service providers and other third parties will always be protected by contractual commitments and, where applicable, by other guarantees, such as standard contractual clauses issued by the European Commission or certification schemes, such as the Privacy Shield for the protection of personal data. transferred from within the EU to the United States.

You can contact us at any time, using the contact details listed above, to find out more about the countries in which we transfer your data, as well as the guarantees we have put in place regarding such transfers.


How we protect the security of your personal data


We are committed to ensuring the security of personal data by implementing appropriate technical and organizational measures in accordance with industry standards.

The transmission of your personal data is done using state-of-the-art encryption algorithms and stored on secure servers, while ensuring data redundancy.

To make payments we use the services of the payment processor PlățiOnline.ro. Any payment information is encrypted using HTTPS technology with TSL 1.2 encryption.

Despite the measures taken to protect your personal data, we warn you that the transmission of information over the Internet, in general, or through other public networks, is not completely secure, and there is a risk that the data may be viewed and used by third parties. unauthorized parties. We cannot be held responsible for such vulnerabilities in systems that are beyond our control.


What rights do you have?


The General Data Protection Regulation gives you a number of rights in relation to your personal data. You may request access to your data, correct any errors in our files and / or object to the processing of your personal data. You may also exercise your right to complain to the competent supervisory authority or to go to court. Where applicable, you may also have the right to request the deletion of your personal data, the right to restrict the processing of your data and the right to data portability.

More information on each of these rights can be obtained by consulting the table below.

In order to exercise your rights, you may contact us using the contact details listed above. Please note the following if you wish to exercise these rights:

Identity. We take the confidentiality of all records that contain personal data seriously. For this reason, please send us your requests regarding such registrations using the e-mail address related to the proinvest.com.ro account. Otherwise, we reserve the right to verify your identity by requesting additional information to confirm your identity.

Fees. We will not charge you a fee to exercise any right in respect of your personal data, unless your request for access to information is unfounded, repetitive or excessive, in which case we will charge a reasonable amount. in such circumstances. We will inform you of any fees applied before we resolve your claim.

Response time. We intend to respond to any valid requests within a maximum of one month, unless this is particularly complicated or if you have made several requests, in which case we will respond within a maximum of two months. We’ll let you know if we need more than a month. We may ask if you can tell us exactly what you want to receive or what you are concerned about. This will help us to act faster and shorten the response time to your request.

Third-party rights. We must not comply with a request if it would adversely affect the rights and freedoms of other data subjects.


Targeted rights


Access

You may request:

  • to confirm if we process your personal data;
  • provide you with a copy of this information;
  • provide you with other information about your personal data, such as the data we hold, what we use it for, to whom we disclose it, whether we transfer it abroad and how we protect it, how long we keep it, what rights you have , how to file a complaint, where we obtained your data, to the extent that the information has not already been provided to you by this information.


Rectification

You may request:

You may ask us to correct or complete your inaccurate or incomplete personal data.

We may try to verify the accuracy of the data before correcting it.


Deleting data

You can ask us to delete your personal data, but only if:

  • they are no longer necessary for the purposes for which they were collected; or
  • you have withdrawn your consent (if the data processing is based on consent); or
  • exercise a legal right to oppose; or
  • they have been processed illegally; or
  • we have a legal obligation in this regard.

We have no obligation to comply with your request to delete your personal data if the processing of your personal data is necessary:

  • for compliance with a legal obligation; or
  • for the establishment, exercise or defense of a right in court.

There are certain other circumstances in which we are not required to comply with your request to delete data, although these are the two most likely circumstances in which we may deny this request.


Restricting data processing

You can ask us to restrict the processing of personal data, but only if:

  • their accuracy is contested (see rectification section) to allow us to verify their accuracy; or
  • processing is illegal, but you do not want the data to be deleted. or
  • they are no longer needed for the purposes for which they were collected, but you need them to establish, exercise or defend a right in court; or
  • You have exercised your right to object, and verification that our rights prevail is ongoing.

We may continue to use your personal data following a request for a restriction if:

  • we have your consent; or
  • to establish, exercise or ensure the defense of a right in court; or
  • to protect the rights of proinvest.com.ro or another natural or legal person.


Data portability

You can ask us to provide you with personal data in a structured, commonly used, automatically readable format, or you may request that it be “ported” directly to another data controller, but in any case only if:

  • the processing is based on your consent or the conclusion or execution of a contract with you; and
  • processing is done by automatic means.


Objections

You may object at any time, for reasons related to your particular situation, to the processing of your personal data under our legitimate interest, if you believe that your fundamental rights and freedoms prevail over that interest.

You may also object to the processing of your data for direct marketing purposes (including profiling) at any time, without giving any reason, in which case we will terminate such processing as soon as possible.


Automatic decision making

You can request not to be subject to a decision based solely on automatic processing, but only when that decision:

  • produces legal effects on you; or
  • it affects you in a similar way and to a significant extent.

This right shall not apply if the decision reached following the automatic decision-making:

  • we are required to enter into or enter into a contract with you;
  • is authorized by law and there are adequate safeguards for your rights and freedoms; o
  • is based on your explicit consent.


Complaints

You have the right to lodge a complaint with the supervisory authority regarding the processing of your personal data. In Romania, the contact details of the data protection supervisory authority are as follows:

National Authority for the Supervision of Personal Data Processing B-dul G-ral. Gheorghe Magheru no. 28-30, Sector 1, postal code 010336, Bucharest, Romania
Phone: +40.318.059.211 or +40.318.059.212;
E-mail: anspdcp@dataprotection.ro

Without prejudice to your right to contact the supervisory authority at any time, please contact us in advance, and we promise that we will make every effort to resolve any issue amicably.